Article - The role of emotion in copywriting and in marketing

An awful lot of the copywriting and marketing work I do is for businesses selling products and services to other businesses - often large corporations. The briefs are usually very focused. You know the sort of thing "Must have a corporate look-and-feel. Must have a corporate tone-of-voice."

The problem is, so many people, including marketing professionals, believe that 'corporate' people are in some way different from Joe Public. Marketing people so often forget that even top flight business people are just as human as you and me.

"But I sell to businesses, not people". No you don't - you sell to people who happen to work within a business.  They have a sense of humour and they do react emotionally. And copy should reflect that fact.

Buying Motives

Rational motives include things like:

• Improving profit
• Reducing costs
• Better efficiency
• Dependability
• Easier, more cost effective maintenance
• Utility
• Security
• Health and Safety

Emotional motives include:

• Pride
• Fear
• Comfort
• Not wishing to look foolish
• Envy
• Laziness
• Approval
• Being like others

In making business decisions, prospects will be strongly influenced by emotional factors. They then rationalise the decision to their peers. Hence, we need to address both types of motivator.

Proof of the pudding

One of my clients sells scientific equipment, costing thousands of pounds, to toxicologists. The rational reasons for purchase are overwhelming;

• Pharmaceutical companies have just 20 years' patent life on drugs, from the moment research starts on the compound
• It can take 12 of those 20 years in research.
• Every day that the research period is reduced is money going to the bottom line
  Cost of the equipment (£50,000) could be justified in reducing development time by less than one day

The company used to sell exclusively using the rational arguments - and toxicologists are very rational people.   Sales were disappointing!. Toxicologists did not want the hassle of new equipment for a company benefit that was 12 years away.

Today the company uses emotional arguments (the equipment makes life much easier in the lab - something that could not be cost justified). The toxicologists want an easier life (emotional driver), so they then go on to adopt the rational arguments (reducing drug time to market) to secure funding from their management.

The product has become a world beater.

Business decision makers don't have two heads

Business professionals, scientists, politicians, public sector decision makers and their ilk all read publications like the Financial Times, the Spectator and the New Scientist. Journalists on those publications don't write stuffy, boring corporate-speak. They write lively, witty, often conversational copy.

And even high profile decision makers respond to the emotions in sales copy as much as they do to the rational.

When I write heavyweight White Papers for clients ("Profit Optimisation for Shipping Companies", "Investor Relations Communications", "Patient Reported Outcomes in Clinical Trials"), the readership requests copies to fulfil very basic, human needs. They suffer FEAR of not being up to date, or making a wrong business decision. They want to SCORE OFF COLLEAGUES by being that one step ahead. They want to SAVE THE HASSLE of doing research for themselves.

So, the message is clear. Ignore the emotions at your peril.

Shortly, I will be adding another related article on Needs vs Wants and the role they play in marketing and copywriting.

I do hope this has been useful. If you would like to me address your specialist audience, however erudite they may be, with a bit of emotion, call me - Len Smith at Copywriting-On Demand, 01706 81 9165 email len@mdltd.demon.co.uk